Terms of Service — Crew Assist

Effective Date: April 4, 2026 · Last Updated: April 4, 2026

    Important: Crew Assist provides AI-generated summaries of collective bargaining agreements and flight scheduling tools for informational purposes only. Crew Assist is not affiliated with any airline, labor union, or labor organization of any kind. Nothing in this application constitutes legal advice, union representation, or official guidance of any kind. Always verify information with your official contract documents, your union representative, or your employer.
  

1. Acceptance of Terms

By accessing or using Crew Assist ("the Service," "the App"), operated by Crew Assist, LLC ("we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Description of Service

Crew Assist is an informational tool designed to help airline crew members with:

AI-assisted summaries and Q&A based on collective bargaining agreements (CBAs)
Trip planning and schedule management
Crew connection matching based on shared layovers and flights
Live flight status information sourced from third-party providers
Optional integration with Google Calendar to import schedule data
Schedule sharing with designated contacts

The Service is intended for personal, non-commercial use by airline crew professionals.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 years of age. Access may be limited to crew members of supported airlines.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. AI-Generated Content — Important Disclaimer

Crew Assist uses artificial intelligence to generate responses based on contract documents. These responses are provided for informational and educational purposes only and are not legal advice.

AI-generated answers may contain errors, omissions, or outdated information
The Service is not a substitute for consultation with your union representative, shop steward, or qualified labor attorney
Contract language is complex and fact-specific — always verify answers against your official contract documents
We are not affiliated with any airline, labor union, pilot association, flight attendant union, or any other labor organization
Do not make employment-related decisions based solely on AI-generated responses

BY USING THE CONTRACT Q&A FEATURE, YOU ACKNOWLEDGE THAT RESPONSES ARE INFORMATIONAL ONLY AND DO NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP OR ANY OTHER PROFESSIONAL RELATIONSHIP.

6. Flight Data and Third-Party Information

Live flight status data is sourced from AeroDataBox and other third-party providers. We make no representations about the accuracy, completeness, or timeliness of flight data. Do not rely on Crew Assist for safety-critical flight decisions. Always use official airline systems, ATC communications, and approved sources for operational information.

7. Google Calendar Integration

If you choose to connect your Google Calendar, you grant Crew Assist read-only access to calendar event data for the sole purpose of identifying and importing your flight schedule. We do not modify, delete, or share your Google Calendar data. You may revoke this access at any time through your Google Account settings. Our use of Google Calendar data complies with the Google API Services User Data Policy, including the Limited Use requirements.

8. User-Submitted Content and Crew Matching

By entering schedule, trip, layover, hotel, activity, or flight information into Crew Assist, you grant us a non-exclusive, royalty-free license to use, store, and display that information to other Crew Assist users for the purpose of crew connection matching. This means other users on the same flight or at the same layover location may see your name, airline, base, and overlapping schedule dates.

You understand and agree that:

Schedule and layover data you enter may be shown to other verified Crew Assist users whose trips overlap with yours
Hotel, activity, and itinerary details you voluntarily add may be visible to matched crew members
Your name, airline, and crew base will be displayed to other users when a crew match is found
Flight information including flight numbers, routes, and dates may be shared with matched users and their designated schedule viewers
You are responsible for the accuracy of information you submit and for only submitting information you have the right to share

You can control what you share by removing trips, opting out of crew matching, or deleting your account at any time. We do not share your email address, phone number, or account credentials with other users.

9. Schedule Sharing with External Contacts

The Service allows you to share your trip schedule with designated contacts (such as family members) via a private link. You are solely responsible for who you share your schedule with. We are not responsible for any consequences arising from your decision to share scheduling information with any person outside the app.

10. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Present AI-generated contract summaries as official legal, union, or contractual guidance to others
Attempt to reverse engineer, scrape, or copy the Service's underlying systems or data
Upload or transmit malicious code or interfere with the Service's operation
Share another person's schedule or personal information without their consent
Use the Service to harass, threaten, or harm other users
Circumvent any access controls or security features

11. No Affiliation

Crew Assist is an independent product and is not affiliated with, endorsed by, sponsored by, or in any way connected to any airline, air carrier, labor union, pilot association, flight attendant union, ground crew union, or any other labor organization or employee representative body, anywhere in the world. Any airline names, union names, or contract titles referenced within the app are used solely for identification and informational purposes.

12. Intellectual Property

The Crew Assist name, logo, design, and original content are owned by Crew Assist, LLC. Collective bargaining agreement text used in the Service is the property of the respective airlines and unions and is used for informational reference purposes only. Nothing in these Terms grants you any rights to our intellectual property.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy of any contract summaries, flight data, or other information provided through the Service.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RYAN THOMAS, CREW ASSIST, OR ANY OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or other intangible losses
Damages resulting from reliance on AI-generated contract information
Damages resulting from inaccurate or unavailable flight data
Damages resulting from unauthorized access to your account or data
Damages resulting from any employment decision made in reliance on the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Crew Assist, LLC, Crew Assist, and its affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of another person or entity.

16. Third-Party Services

The Service integrates with third-party services including Google (Calendar API), AeroDataBox (flight data), Netlify (hosting), and others. Your use of these integrations is also subject to the respective third parties' terms of service and privacy policies. We are not responsible for the practices of any third-party service.

17. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately. Sections relating to disclaimers, liability limitations, and indemnification survive termination.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Service shall be resolved through binding individual arbitration under the rules of the American Arbitration Association. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LITIGATION. Any arbitration shall be conducted in Houston, Texas.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crew Assist regarding the Service and supersede any prior agreements.

21. Contact

Questions about these Terms? Contact us at info@crewassistapp.com.